Customer Service Training
Achieving Stellar Service® Experiences
Customer service has become an increasingly significant part of company strategy. The days of the quality product being sufficient to make sales are long gone, and now sales people are under more pressure to deliver exceptional and respectful service too. The majority of purchase decisions made by the customer are done emotionally; companies equipped to develop and manage service skills have a clear advantage over those who fail to deliver on the emotional brand messages they introduce.
- The content of our programs is research-based. We continuously survey the marketplace for the latest thinking on customer service trends.
- Our programs are built on a foundation of primary and secondary research with hundreds of organizations, as well as years of experience.
- The system of programs we offer is designed around this deep understanding of the service arena and our customers’ needs.
All our programs are developed for a specific seniority level; to decide which level program your organization needs, please look at the pyramid diagram which explains the structure.