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Customer Service Skills Training Courses

Our Customer Service Programs: The Customer Experience Series

The following is a list of a selection of our service programs. For a comprehensive list of programs available, please download our customer service performance program portfolio. Ensure your employees are helping you retain customers to maintain your organization's long-term success.

For obvious reasons, AchieveGlobal’s service programs start from the 'Direct' level of employee seniority. Executives would not typically be client facing; those working at this level would benefit from our leadership programs.

DIRECT service resources – programs for senior managers

Leading for Stellar Service®
This organizational program helps translate strategy into actual plans, tools and standards, as well as build foundational service concepts from a senior manager's perspective. 
Audience: Executives and senior managers
Length: 2-day workshop (not available as modules)

DEVELOP individual employees – programs for managers

Coaching for Stellar Service®
Taken from a service coach's perspective, this workshop examines empowerment, feedback and performance recognition skills, to help coaches develop the desired behaviors in individuals.

Audience: Service coaches
Length: 2-day workshop or available as individual 4 hour modules:

Reaching for Stellar Service®
Developing Others for Stellar Service®
Giving Constructive Feedback for Stellar Service®
Recognizing Others for Stellar Service®

Also available in virtual and eLearning formats.

DELIVER stellar service – programs for all employees 

Creating Stellar Customer Relations®
This workshop focuses on customer loyalty and retention, even after service failures. It provides the skills for developing the service mindset and behaviors that create loyalty among internal and external customers.

Audience: All employees.
Length: 2-day workshop or available as individual 4 hour modules covering these specific areas:

Reaching for Stellar Service®
Caring for Customers®
Healing Customer Relationships®
Dazzling Your Customers®

Also available in virtual and eLearning formats.

Meeting the Challenge of Stellar Service®
This workshop helps frontline service providers master three important challenges to deliver stellar customer service.

Audience: All employees
Length: 2-day workshop or available as individual modules

Guiding Customer Conversations®
Serving a World of Customers®
Teaming Up for Seamless Service®

Also available in virtual and eLearning formats.

Selling Through Stellar Service®
Give your employees a proven needs satisfaction selling process and skills to help your business save money – includes problem solving, cross-selling and up-selling.

Audience: All employees
Length: 1.5 day sequential workshop perhaps best delivered with time between two modules:

Guiding Customer Conversations® (8 hours)
Expanding Customer Relationships® (4 hours. Participants complete the prerequisite Guiding Customer Conversations®

Also available in virtual and eLearning formats.

Customer Service Skills Training Courses Enquiry

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